Service Disconnection

Aqua’s Tariff, Section 6.12 – Service Disconnection

After giving proper notice, Aqua may disconnect a member’s water service for an unpaid water bill. Proper notice consists of a separate mailing or hand delivery at least five (5) days prior to a stated date of disconnection, containing the words “termination notice” or similar language prominently displayed on the notice. If applicable, the notice must also list the past due balance.

Aqua may disconnect service after proper notice for any of the following reasons:

Failure to pay a delinquent account or to comply with a deferred payment agreement.
Willful violation of a usage rule when that violation interferes with another member’s service.
Failure to comply with valid deposit or guarantee arrangements.
Upon discovery by Aqua that the owner has subdivided the property in violation of applicable county subdivision ordinances.
Upon discovery by Aqua that the member has connected more than one dwelling on the property to a single meter, unless Aqua has specifically and knowingly accepted the multiple connections and the present members are paying the appropriate multiple of the Monthly Customer Charge.
Upon discovery by Aqua that one meter is serving more than one dwelling and the dwellings are located on separate parcels of land.
A member has failed to have a customer service inspection performed or has failed to provide access to the service location for the purpose of performing a customer service inspection.
Nonpayment of sewer service charges that Aqua collects under an agreement between Aqua and the provider of the sewer service.

Aqua will only disconnect water service without notice:

When a known dangerous condition exists and for as long as the condition exists.
When the customer has established water service with a meter bypass, using an unauthorized connection, or unauthorized reconnection; or
When a customer has tampered with Aqua’s meter or equipment.

A residential member may request a delay of disconnection of service upon establishing that some person residing at that residence could become seriously ill or more seriously ill if Aqua disconnects service. Each time a member seeks to avoid termination of service under this provision, the member must have the attending medical doctor call or contact Aqua within fifteen (15) days of the issuance of the bill. A written statement must be received by Aqua from the attending medical doctor within twenty (20) days of the issuance of the bill. Upon receipt of the doctor’s written statement, Aqua may, at the discretion of the General Manager, delay disconnection of service for a period not exceeding 45 days from the issuance of the bill.